Salma Loves Beauty orders are prepared within two to three business days and delivered from Monday to Friday, from 9 AM until 5 PM. We currently do not accept exchange or returns, we can only refund your payment in case of product defection in the next 24 hours. If you wish to receive a refund, please follow the procedure below:
1. Send us an e-mail to [email protected] explaining the reason for your refund. Remember to also provide us with a picture of the defective product, your name, your address and your order number. If you wish to receive a refund on your credit card, please specify this in your e-mail otherwise we will issue store credits for the amount of the purchase. Note: The refund amount whether on your credit card or in-store credits will not include the shipping cost or the duties and taxes.
2. After your request has been approved, we will send you an e-mail authorizing you to send us back the products. The email will also include the appropriate instructions and destination address. The products must be received as they were delivered and in their original packaging. Note: You will be responsible for the shipping cost as well as the duties and taxes.
3. Upon receipt of your products, we will refund your credit card or issue store credits within 30 days.
For further information on returns and exchanges, send us an email.