Frequently Asked Questions

How Do I Make A Purchase


You can browse our website in the Shop section. Once you have found an item you wish to purchase, select it and click on the ADD TO CART button. You can review the items in your Shopping Cart by clicking on the shopping bag icon on top of the page. You can also choose to remove items from that list. Once you are sure of all the items in your cart, you can click on PROCEED TO CHECKOUT to complete your order.

 

Do I Need To Set Up An Account To Place An Order?


You can shop at SALMA LOVES BEAUTY without creating an account. However, if you register with us, you'll be able to enjoy the following
benefits:

  • Track your orders and review past purchases.

  • Add items to your wishlist

  • Save your address and card details so you can shop even quicker next
    time.

  • Receive information about new arrivals.


 

Is My Personal Information Kept Private?


Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by
applicable data protection legislation. For more information, please read our Privacy Policy in full.

 

I've Forgotten My Password - What Should I Do?


To reset your password, click on "LOST YOUR PASSWORD?" link then write your email and a password reset email will be sent.


What Payment Methods Does Salma Loves Beauty Accept And Is It Safe To
Use My Credit Card Online?


We accept Visa and MasterCard. All payments are processed through a secure checkout.

To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

 

How Long Does Delivery Take, And How Much Will It Cost?


For information on delivery and shipping charges to your destination, view our Orders & Shipping section.

 

Do You Offer Same Day Delivery In Lebanon?


If you live in Lebanon, and place your order before 12 am, you can receive same day delivery, depending on the delivery address.

 

Is My Package Insured And Do I Need To Sign For My Order?


All your purchases are insured against theft and accidental damage whilst in transit from SALMA LOVES BEAUTY to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery.

 

How Much Duties And Taxes Will I Have To Pay?


Taxes and duties are calculated according to your shipping destination.

The product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all
import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

 

How Can I Track My Order?


Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

 

How Do I Refund An Item?


For information on refunding your order, view our Orders and Shipping section.

 

How Will My Order Be Shipped?


SALMA LOVES BEAUTY ships your orders via LibanPost. Once the order is shipped, you will receive a tracking number so that you may know where your items are every step of the way!

 

How Will I Receive My Order?


For information on receiving your order, view our Orders and Shipping section.

 

Where Does Salma Loves Beauty Ship To?


SALMA LOVES BEAUTY will ship your items anywhere around the world and deliver it directly to you. However, for the payment, the credit cards have to be issued from the Middle East, Europe, the United States and Canada. We are unable to process cards outside these regions for the time being.

 

How Can I Change My Delivery Address?


Sign in to your account and go to "my account". On "my account" you can change all your contact information.

 

What Should I Do If The Payment Is Not Accepted?


Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you
still can't make the payment, please contact

tellme@salmalovesbeauty.com

and notify us about the problem you are facing. We can manage the order manually.

 

Can I Use A Pro-Forma Invoice?


Yes, you can use a pro-forma invoice. Please contact

tellme@salmalovesbeauty.com

if you want us to prepare a pro-forma invoice.

 

Does Salma Loves Beauty Test On Animals?


No. We are strictly against animal testing, and do not test any ingredients or products on animals, nor do we hire outside companies to do so for us at any stage in production.

 

Is Your Packaging Made From Recycled Material?


Our packaging is recyclable and where possible recycled.